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Saara Customer Care is committed to provide the best-in-class Customer service & has a dedicated technical support team to solve your concern at the earliest. Our skilled global workforce provides the fastest and hassle-free support to the Customers regarding software related issues and queries.


bMate has a dedicated technical support team who is readily available to support and provide its users maximum assistance. We provide maximum support to the Customers as well as to the partners regarding software related issues and queries.


Customer by himself can raise an Online Ticket by going to crm.saarasolutions.com for which our Customer Care will resolve the issues.Customer can also Whatsapp Whatsapp us on our Customer Care Number.

Support

Feedback call will be triggered to the Customer next day for the purpose of giving feedback for the last Customer Care call. If the issue is not resolved, again a ticket will be raised from the complaint section.

If the Customer is dissatisfied then the Customer can complaint on the feedback call. The Customer Care will check the Customer query and provide the solution accordingly to the Customer concern.


Customer Relationship Management System:

Customer Relationship Management system is a software that manages and maintains lists of issues as needed by an organization, so for understanding refer below points:

  • The Executive who had registered the call of the Customer forwards the call to the next level i.e. to Customer Care Desk.
  • The Customer Care Team will check the query of the Customer and resolves it on his level first. If the problem has been resolved, the case is closed. And if the problem is not been solved by the Customer Care Team then it is forwarded to next level i.e. Team Leader.
  • The Team Leader will check the Customer data and provide the appropriate solution else will forward to the next level i.e. IT Team & Development Team.
  • The IT Team & Development Team will check the Customer’s concern and provide them the solution else will escalate the issue to the Management.
  • The Management will resolve the issue else if found not feasible then the case will be closed.


We are willing to help you for online support or call us directly +91 87220 33366 Or Support Or Support

Support